How a bottle gets to you.

This policy applies to orders placed through shop.highwoodwhisky.com, our Shopify storefront. The marketing site at highwoodwhisky.com does not process orders; the storefront does, under its own terms of sale.

Retail purchases made through a provincial liquor store (AGLC, LCBO, SAQ, BCLDB, NSLC, and the like), a private retailer, or a bar/restaurant are governed by that seller, not by us. We do not ship those orders.

Our online shop currently ships to Alberta, Saskatchewan, Manitoba, Ontario and New Brunswick. Enter the delivery address at checkout to confirm eligibility for that address. We do not currently offer online delivery to other provinces or outside Canada.

If you are elsewhere, find a stockist or contact us about retail availability.

We do not release orders for pickup at the distillery. Every order placed on the storefront ships.

We appreciate the requests. We prefer the system in place: it facilitates regulatory compliance as well as company direct sale controls, traceability and accountability.

Every shipment requires the signature of a person of legal drinking age in the destination province. We use Canada Post's Adult Signature service or the equivalent from the carrier we use for your address. The carrier will not leave a parcel unattended and will not hand it to anyone who appears to be under legal drinking age, even with a signature.

If no qualifying adult is available, the carrier will leave a delivery notice and hold the parcel for pick‑up. Bring government‑issued photo ID.

We ship via Canada Post by default, with a couriered option where available. Orders usually ship within two business days of being placed.

Typical transit, after pick‑up:

• Within Alberta: 2 to 4 business days.
• Saskatchewan and Manitoba: 3 to 5 business days.
• Ontario: 4 to 8 business days depending on distance and carrier.
• New Brunswick: 7 to 10 business days.
• Remote and northern addresses: longer; the carrier's posted estimate applies.

Standard shipping is a flat $19.62 per order anywhere we ship, and free on orders of $149.95 or more. The flat charge covers a corrugated shipper with bottle inserts, recycled packing material, and the cost of the carrier's adult‑signature service.

Express (Canada Post Xpresspost) is offered at checkout outside Alberta:

• Saskatchewan and Manitoba: $31.87, or $19.87 on orders of $149.95 or more. 2 to 4 business days in transit.
• Ontario and New Brunswick: $34.87, or $24.87 on orders of $149.95 or more. 3 to 5 business days in transit.

Express shortens the time in transit. The dispatch time above still applies.

Prices on the storefront already include any provincial liquor markup and container deposit. Applicable sales taxes are added at checkout, where you see the full total before paying.

Once the parcel is in the carrier's hands you receive an email with a tracking number and a link to the carrier's tracking page. From that point forward, the carrier's information is the live source; we see the same updates you do.

If a tracking number stops updating for more than three business days, write to us with your order number and we will open an investigation with the carrier on your behalf.

If your parcel arrives damaged, do not throw the packaging out. Take photos of the outer carton, the inner shipper, and the contents. Write to us within 7 days of delivery with your order number, and email the photos to info@caldera.ca. We will replace damaged bottles or refund them, at your choice, once we have filed a claim with the carrier.

If the carrier marks a parcel delivered but you did not receive it, contact us within 14 days. We will open an investigation. Carrier investigations typically take 5 to 10 business days to resolve.

Federal and provincial law restricts the return of opened or partially consumed alcohol; we cannot accept those returns. Unopened bottles in their original packaging may be returned within 30 days of delivery, with prior authorisation from us, at the buyer's shipping cost. Refunds are issued to the original payment method within 7 business days of the returned parcel being received in good condition.

Refunds for damaged or lost shipments (see §VIII) are issued in full, including original shipping, once the carrier claim is resolved.

Alcohol shipping in Canada is provincial; the rules are not uniform. Some provinces require all spirits to move through the provincial liquor authority's warehouse before reaching a private address; others permit direct shipments from a licensed distillery; a few do not permit out‑of‑province direct shipments at all. Our current online delivery area is Alberta, Saskatchewan, Manitoba, Ontario and New Brunswick. The destinations available at checkout reflect the routes we currently serve.

Shipping availability can change; check the delivery address at checkout before ordering. We do not work around provincial law; if a route is closed, please look for Highwood through your local liquor store or licensee.

We update this policy when carrier rates change, when a province's liquor rules change, or when our own operations change. The effective date at the top of the page reflects the current revision.

Order, shipping, and delivery questions:

Highwood Distillers Ltd.
114 – 10th Avenue S.E.
High River, Alberta · Canada T1V 1E7

Email: info@caldera.ca